After an order is placed, we require 1–3 working days to process it. On working days this usually takes one business day, however orders placed on Friday evening or during the weekend may take slightly longer.

Once your order has been processed, it will be dispatched. Delivery then takes approximately 8–12 working dayson average.

Yes, we offer free standard shipping on all orders. There are no hidden costs at checkout.

Yes, as soon as your order is dispatched, you will receive an email with a tracking number so you can easily track your delivery online.

Yes, you can return your items within 14 days of receiving your order, as long as they are unworn, unwashed, and in their original condition.

To start a return, please contact our customer service team. They will guide you through the return process and provide the return address and instructions.

Return shipping costs are usually the responsibility of the customer, unless the item is faulty or incorrect. In that case, we will cover the return costs.

You can reach our customer service team by email. We aim to respond to all inquiries within 24hours.

If your order has not yet been processed, we may be able to change or cancel it. Please contact us as soon as possible so we can assist you.

If you receive a damaged or incorrect item, please contact us immediately with your order details and photos. We will make sure the issue is resolved quickly.

You can sign up for our newsletter by entering your email address in the subscription field at the bottom of the page. You will receive updates on new products and exclusive offers.

Yes, we offer gift cards. To purchase one, please send an email to: info@bija-fashion.com